Student Code of Conduct

SecureServe Academy™ is a professional certification institute. Our students are preparing to enter regulated professions and serve real clients. The standards of this institution reflect the standards of those professions. This Code of Conduct governs all enrolled students.

Enrollment in any SecureServe Academy™ program constitutes acceptance of this Code of Conduct. Violations may result in consequences up to and including account suspension and credential revocation.

The integrity of the certification process depends on authentic individual assessment. Academic integrity is non-negotiable.

Students are expected to conduct themselves professionally in all interactions with the Academy, including communications with support staff and, where applicable, other students.

• Communications with Academy staff must be respectful and professional in tone
• Abusive, threatening, or harassing communications directed at Academy staff or other students will not be tolerated and may result in account suspension
• Harassment, intimidation, or discriminatory conduct toward other students in any platform-connected environment is prohibited
• False or misleading statements made to Academy staff in connection with support requests, refund requests, or academic integrity inquiries are a violation of this Code

SecureServe Academy™ certifications are professional development credentials issued by SecureServe Academy™. Students who have earned a credential are permitted — and encouraged — to represent it accurately. Accurate representation means:

• Identifying the credential as a professional development certificate issued by SecureServe Academy™
• Not representing the credential as a government license, state authorization, or regulatory approval
• Not representing the credential as a credential from a government agency or from an institution other than SecureServe Academy™
• Not using the credential name in a way that implies a scope of practice or regulatory status beyond what the credential represents

All course materials — including module content, lesson text, quizzes, examinations, Professional Playbooks™, and supplementary resources — are the proprietary intellectual property of SecureServe Academy™. You are granted a personal license to use these materials for your own educational purposes. The following are prohibited:

• Reproducing, copying, or distributing course content in any format
• Sharing access to course materials with any person who has not enrolled in the program
• Reselling, sublicensing, or otherwise commercializing course content
• Uploading course materials to any external platform, website, or document repository

Your account credentials are personal and non-transferable. You are responsible for all activity that occurs under your account. You may not share your login credentials with any other person, and you may not allow any other person to access your account.

If you become aware that your account has been accessed without your authorization, you must notify SecureServe Academy™ immediately.

SecureServe Academy™ takes violations of this Code of Conduct seriously. Consequences vary based on the nature and severity of the violation and may include any or all of the following:

Determinations regarding violations and consequences are made by SecureServe Academy™ at its discretion. Students who believe a determination was made in error may submit a written appeal to the Certification Integrity & Compliance Department at compliance@secureserveacademy.com.