Academic Policies

SecureServe Academy™ prepares professionals for careers in compliance-regulated fields. This Code of Conduct establishes the behavioral and professional standards expected of all enrolled students. These standards reflect both the academic environment of this institution and the professional environments students are preparing to enter.

Students are expected to conduct themselves with the professionalism appropriate to the fields they are studying. This includes:

• Engaging with course materials, assessments, and institutional communications in good faith.
• Representing credentials, program enrollment, and professional status accurately and honestly.
• Respecting the intellectual property of SecureServe Academy™, including curriculum materials, lesson content, assessments, and branding.

SecureServe Academy™ operates as an academic institution. All communications with institution staff — including support inquiries, appeals, and account requests — must be conducted respectfully and professionally. Abusive, threatening, or harassing communications directed at institution staff or other students will not be tolerated.

Students are granted a limited, non-transferable license to access SecureServe Academy™ course materials for personal educational use only. The following platform uses are prohibited:

• Sharing login credentials with any other person.
• Attempting to circumvent access controls, progress tracking systems, or examination security measures.
• Accessing student records, accounts, or data belonging to other students.
• Using automated tools, bots, or scripts to interact with the platform.
• Reproducing, downloading, or distributing course materials, lesson content, or examination content outside the platform.
• Using SecureServe Academy™ branding or content in any commercial or public-facing context without written authorization.

Violations of this Code of Conduct may result in warning, suspension of platform access, permanent removal from enrollment, revocation of credentials, or referral to applicable regulatory or legal authorities, depending on the nature and severity of the violation. SecureServe Academy™ reserves the right to make conduct determinations at its reasonable discretion.

This policy governs refund eligibility and access duration for all enrollment purchases and digital product purchases made through SecureServe Academy™. Please read this policy in full before completing enrollment.

Students who enroll in a SecureServe Academy™ certification program are eligible for a full refund under the 30-Day Enrollment Guarantee™ if: (1) the refund request is submitted within thirty (30) calendar days of the enrollment date, (2) the student has completed less than 20% of the program content, and (3) the final certification exam has not been accessed or attempted.

All three conditions must be met. If any condition has been exceeded — thirty calendar days have elapsed, 20% or more of the program content has been completed, or the final exam has been accessed — no refund will be issued.

Profession Playbook™ purchases are digital products delivered immediately upon purchase confirmation. All Playbook purchases are non-refundable once the download has been accessed or the digital file has been delivered. This policy applies regardless of the reason for the refund request.

Enrollment grants lifetime access to all program course materials from the date of enrollment. Lifetime access applies to all modules, lessons, quizzes, and supplementary resources included in the enrolled program. Access to the final examination is available throughout the enrollment lifetime, subject to applicable attempt limits and cooldown requirements.

Enrollment grants lifetime access to all program content. Students with questions about their access or enrollment status may contact support@secureserveacademy.com. Our team responds within 1–2 business days.

Credentialing processing fees, where applicable, are non-refundable once a credential has been issued. This applies regardless of whether the credential holder subsequently meets state licensure requirements, obtains employment, or elects to discontinue practice in the certified field.

To submit a refund request, contact SecureServe Academy™ at support@secureserveacademy.com with the subject line "Refund Request" within the applicable refund window. Include your full name, enrollment date, program enrolled, and account email address. SecureServe Academy™ will confirm eligibility and process approved refunds within ten (10) business days.

SecureServe Academy™ reserves the right to update this Refund & Access Policy. Updates will be posted at this URL with a revised effective date. The policy in effect at the time of enrollment governs that enrollment.

SecureServe Academy™ is committed to protecting the privacy of students, certificate holders, and platform visitors. This Privacy Policy describes the types of information collected, how that information is used, and the choices available to individuals regarding their information.

SecureServe Academy™ collects the following categories of information:

• Account Information: name, email address, and password created during account registration.
• Enrollment Records: program enrollment dates, progress data, quiz and examination results, and credentialing records.
• Transaction Information: payment records associated with program enrollments and product purchases, processed through third-party payment processors.
• Usage Data: platform access logs, lesson completion records, and examination attempt records, collected for academic record maintenance and platform operation.
• Communication Records: support inquiries, appeal submissions, and other correspondence submitted to SecureServe Academy™.

Information collected by SecureServe Academy™ is used for the following purposes:

• Delivering, administering, and maintaining certification programs and student records.
• Issuing and verifying credentials upon program completion.
• Processing enrollment transactions and refund requests.
• Responding to student support inquiries.
• Sending administrative communications, including enrollment confirmations, progress notifications, and policy updates.
• Complying with applicable legal obligations.

SecureServe Academy™ does not sell student data to third parties. Student information is not used for advertising or marketing purposes beyond communications directly related to enrolled programs and institution offerings.

Credential records — including name as it appears on a certificate, program completed, and completion date — may be confirmed to third parties who submit a credential verification request with a valid verification code. Credential verification is a limited, publicly accessible function and is disclosed to students at enrollment.

Enrollment records, examination results, and credential records are retained indefinitely to support the institution's verification obligations. Account information is retained for as long as the account remains active and for a period thereafter necessary to fulfill any outstanding obligations or resolve disputes.

SecureServe Academy™ employs administrative, technical, and physical safeguards consistent with professional certification institute standards to protect student information from unauthorized access, disclosure, or misuse.

For questions or requests related to this Privacy Policy or to your personal information, contact SecureServe Academy™ at compliance@secureserveacademy.com.

SecureServe Academy™ is committed to ensuring that its platform is accessible to individuals with disabilities. We work toward compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA conformance level across all public-facing pages and the student portal.

SecureServe Academy™ is actively working to identify and remediate accessibility gaps across the platform. Our current accessibility efforts include:

• Semantic HTML structure across all pages.
• Keyboard navigability for primary navigation and interactive elements.
• Sufficient color contrast ratios in core interface elements.
• Descriptive alt text for non-decorative images.
• Focus indicators on interactive elements.

Some platform features may not yet fully conform to WCAG 2.1 AA standards. We are actively addressing these limitations as part of our ongoing development process.

Students or prospective students who require accommodations due to a disability are encouraged to contact SecureServe Academy™ at compliance@secureserveacademy.com. Include a description of the accommodation needed and the program or feature affected. We will respond within five (5) business days and work in good faith to provide a reasonable accommodation.

If you encounter an accessibility barrier on the SecureServe Academy™ platform, please report it to compliance@secureserveacademy.com with a description of the barrier and the page or feature where it was encountered. We treat accessibility feedback as a priority.